Open to opportunities

Valters Boroviks

@valtersboroviks

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Results-driven Digitalization Project Manager enhancing efficiency through technology.

Latvia

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What I'm looking for

I am looking for a role that values innovation and offers opportunities for professional growth.

As a results-driven Digitalization Project Manager, I am committed to leveraging technology and process automation to enhance efficiency, compliance, and customer experience. With a strong background in KYC, document verification, customer support, live content moderation, account management, and project oversight, I bring a strategic and analytical approach to digital transformation initiatives.

In my current role at HAGBERG, I ensure the successful execution of digitalization initiatives by adhering to timelines, planned activities, and budget constraints. I excel in managing communication with project partners and stakeholders, ensuring seamless information flow and alignment. My expertise in documentation management allows me to maintain structured project records and ensure compliance with regulatory requirements, which is crucial in my previous roles where I implemented KYC and document verification procedures.

My extensive experience in customer support has equipped me with strong communication skills and a problem-solving mindset, enabling me to proactively address challenges and enhance user experience. I am dedicated to ensuring timely and effective resolution of inquiries while maintaining a high level of customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Digitalization Project Manager

Current

HAGBERG

Feb 2024 - Present (1 year 4 months)

As a Digitalization Project Manager, I oversee the execution of digital transformation initiatives, ensuring compliance with timelines and budgets. I manage communication with partners and prepare reports for funding and cost control, while implementing KYC and document verification procedures.

Project Management KYC Documentation Verification Customer Support Communication Skills Reporting Stakeholder Management Process Automation Digital Transformation Regulatory Compliance

Quality Control Specialist

HAGBERG

Jun 2023 - Feb 2024 (8 months)

In my role as a Quality Control Specialist, I ensured compliance with quality standards and supported digitalization projects by maintaining structured documentation and facilitating effective communication among stakeholders.

Quality Control Documentation Management Communication Skills Compliance Stakeholder Engagement Process Improvement Reporting Problem Solving Team Collaboration

Customer Support

Wisebits Group

Feb 2020 - Nov 2022 (2 years 9 months)

As a Customer Support representative, I resolved inquiries efficiently while maintaining high customer satisfaction. I utilized customer support tools to enhance user experience and ensure timely responses.

Customer Support Problem Solving Communication Skills Zendesk Intercom User Experience Time Management Team Collaboration Documentation

KYC Specialist and Moderator

Wisebits Group

Nov 2019 - Feb 2020 (3 months)

In my role as a KYC Specialist and Moderator, I implemented document verification procedures to ensure compliance with legal standards, enhancing fraud prevention measures and maintaining data integrity.

KYC Documentation Verification Fraud Prevention Regulatory Compliance Data Management Communication Skills Problem Solving Reporting

Customer Support

24 Option

May 2018 - Nov 2019 (1 year 6 months)

As a Customer Support representative, I handled customer inquiries and provided assistance while ensuring compliance with company policies and maintaining a high level of service quality.

Customer Support Quality Compliance Communication Skills Problem Solving Team Collaboration Time Management Documentation Customer Satisfaction

Front Office

ColumbiaBeachResort

Jul 2017 - May 2018 (10 months)

In the Front Office role, I managed guest inquiries and provided support services, ensuring a positive experience for all guests while adhering to operational standards.

Service standards Customer Service Guest Service Communication Skills Problem Solving Time Management Team Collaboration Documentation Multitasking

Game Presenter

Evolution Gaming Global

Mar 2016 - Apr 2017 (1 year 1 month)

As a Game Presenter, I engaged with players in live gaming sessions, ensuring compliance with company standards and providing an entertaining experience while managing sensitive data.

Customer Engagement Communication Skills Compliance Data Management Problem Solving Team Collaboration Time Management

Sales Agent

Sunstar Group

Jul 2015 - Mar 2016 (8 months)

As a Sales Agent, I was responsible for promoting services and managing customer accounts, ensuring effective communication and resolution of inquiries.

Sales Communication Skills Problem Solving Team Collaboration Time Management Documentation Marketing

Driver

Taxify

Mar 2014 - Jul 2015 (1 year 4 months)

As a Driver for Taxify, I provided transportation services while ensuring customer satisfaction and adherence to safety regulations.

Customer Service Time Management Navigation Communication Skills Problem Solving Reliability

Marketing and Sales Agent

Art In

May 2012 - Mar 2014 (1 year 10 months)

In my role as a Marketing and Sales Agent, I promoted products and services, managed customer relationships, and ensured effective communication to drive sales.

Marketing Sales Customer Relationship Management Communication Skills Problem Solving Team Collaboration Time Management Documentation

Education

Degrees, certifications, and relevant coursework

Turiba University

Manager (Qualification reference 1210), Marketing

Studied Marketing and Project Management, focusing on the successful execution of digitalization initiatives by adhering to timelines, planned activities, and budget constraints.