Dāvis Dreimanis

I am a dedicated Customer Support Specialist with over five years of experience in the iGaming industry. My expertise lies in moderating large communication channels and managing customer inquiries through platforms like Crisp and Intercom, where I consistently maintain a median response time of under one minute. My commitment to enhancing customer satisfaction and loyalty drives my professional ethos.

Throughout my career, I have worked with various companies, including Rust Clash Entertainment Ltd and Ebit.gg Entertainment Ltd, where I provided support across multiple brands and gaming verticals. I have successfully managed an average of 100 cases per shift, moderated community forums, and collaborated with internal teams to resolve complex customer issues efficiently. My ability to contribute innovative ideas has helped improve processes and enhance the overall customer experience.

As a micro-entrepreneur, I founded My Digital Products Company, where I established customer service policies to ensure high levels of customer satisfaction. My fluency in both Latvian and English allows me to communicate effectively with diverse clientele, and I am always eager to learn and adapt to new challenges in the customer support landscape.