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Lilija Soboleva

@lilijasoboleva

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Senior Compliance Specialist | KYC & AML Expertise | Training | Quality Control Specialist

Latvia

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What I'm looking for

I'm looking for fully remote work options that I can perform while staying in Latvia. This is my main priority in my job search.

Compliance and onboarding professional with over 6 years of experience in quality assurance and KYC processes, expert in AML and documentation management. Key achievements include maintaining a KYC quality score of 97% through effective QA frameworks and training over 50 agents, achieving a 93% or higher quality score during their probation period. Additionally, the redesign of KYC procedures increased issue resolution in the first response by 15%.

Experience

Work history, roles, and key accomplishments

Current

KYC Quality Control Specialist

Current

GoCardless

May 2023 - Present (3 years 1 month)

Conducting quality checks for KYC, KYB, sanctions, and screening. Implementing QA frameworks, developing an L&D strategy, and leading KYC and management training. Enhancing KYC, AML, and Fraud processes while preparing reports for senior management.

KYC AML Fraud Prevention Quality Assurance Training Development Reporting Team Liaison Process Improvement Google Sheets Google Slides

Compliance Analyst

Entain

Nov 2022 - Mar 2023 (4 months)

Responsible for KYC document verification, PEP and sanction list checks, and fraud prevention. Conducted enhanced due diligence and validated income legitimacy.

KYC Verification PEP Checking Sanction List Review Fraud Prevention Money Laundering Prevention Enhanced Due Diligence Compliance Analysis Risk Assessment Documentation Review

Payments and Compliance Specialist

ITLABS22

Jan 2021 - Aug 2022 (1 year 7 months)

Analyzed and reported product malfunctions, maintained verification quality, and provided chat support for players. Focused on fraud prevention and due diligence.

Fraud Prevention Due Diligence Customer Support Quality Assurance Reporting Game Pattern Analysis Verification Processes Compliance Technical analysis

Partner Management Specialist

Majorel

Mar 2019 - Oct 2020 (1 year 7 months)

Managed merchant satisfaction by resolving technical issues and ensuring smooth onboarding communication. Achieved a satisfaction level of over 90%.

Merchant Management Technical Support Client Onboarding Communication Skills Problem Solving Customer Satisfaction Relationship Management Training Quality Assurance

Risk Management Specialist

Luminor Latvija

Mar 2017 - Jan 2019 (1 year 10 months)

Performed fraud detection and card risk monitoring in real-time. Maintained a positive company reputation with a customer satisfaction level of over 85%.