I'm looking for fully remote work options that I can perform while staying in Latvia. This is my main priority in my job search.
Lilija Soboleva
@lilijasoboleva
Senior Compliance Specialist | KYC & AML Expertise | Training | Quality Control Specialist
What I'm looking for
Compliance and onboarding professional with over 6 years of experience in quality assurance and KYC processes, expert in AML and documentation management. Key achievements include maintaining a KYC quality score of 97% through effective QA frameworks and training over 50 agents, achieving a 93% or higher quality score during their probation period. Additionally, the redesign of KYC procedures increased issue resolution in the first response by 15%.
Experience
Work history, roles, and key accomplishments
KYC Quality Control Specialist
GoCardless
May 2023 - Present (2 years 1 month)
Conducting quality checks for KYC, KYB, sanctions, and screening. Implementing QA frameworks, developing an L&D strategy, and leading KYC and management training. Enhancing KYC, AML, and Fraud processes while preparing reports for senior management.
Compliance Analyst
Entain
Nov 2022 - Mar 2023 (4 months)
Responsible for KYC document verification, PEP and sanction list checks, and fraud prevention. Conducted enhanced due diligence and validated income legitimacy.
Payments and Compliance Specialist
ITLABS22
Jan 2021 - Aug 2022 (1 year 7 months)
Analyzed and reported product malfunctions, maintained verification quality, and provided chat support for players. Focused on fraud prevention and due diligence.
Partner Management Specialist
Majorel
Mar 2019 - Oct 2020 (1 year 7 months)
Managed merchant satisfaction by resolving technical issues and ensuring smooth onboarding communication. Achieved a satisfaction level of over 90%.
Risk Management Specialist
Luminor Latvija
Mar 2017 - Jan 2019 (1 year 10 months)
Performed fraud detection and card risk monitoring in real-time. Maintained a positive company reputation with a customer satisfaction level of over 85%.
Education
Degrees, certifications, and relevant coursework
Biznesa augstskola Turība
Certificate, Project Management
2019 - 2019
Certificate in Project Management.
Baltic International Academy
Bachelor's degree, Public Relations, Advertising, and Applied Communication
2013 - 2015
Bachelor's degree in Public Relations, Advertising, and Applied Communication.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
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