Open to opportunities

Romans Semjonovs

@romanssemjonovs

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Dedicated customer service and hospitality professional with international experience.

Latvia

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated and results-driven customer service and hospitality professional with international experience across the UK and Latvia. I hold a Pearson BTEC Level 5 Diploma in Hospitality Management, and I am skilled in team leadership, guest relations, conflict resolution, and operations management. My commitment to delivering outstanding service has allowed me to maintain operational excellence in fast-paced environments.

Throughout my career, I have worked in various roles, including as a Customer Service Advisor at Concentrix, where I provided multilingual support for international clients. I have successfully managed projects in the consumer electronics and travel industries, ensuring high customer satisfaction and adherence to quality standards. My experience as a Shift Manager and Live Casino Dealer has further honed my skills in team management and guest engagement, allowing me to thrive in dynamic settings.

Experience

Work history, roles, and key accomplishments

Customer Service Advisor

Concentrix

Sep 2022 - Mar 2025 (2 years 6 months)

Delivered multilingual customer support for international clients via phone, chat, and email. Provided advanced technical support for premium smart devices and supported end users and hosts of a major global accommodation platform.

Technical Support CRM Systems Customer Satisfaction Conflict Resolution Troubleshooting Communication Data Entry Teamwork Problem Solving

Shift Manager/Pit Boss

Amber Studios

Oct 2021 - May 2022 (7 months)

Supervised casino floor operations and enforced compliance with gaming laws. Handled dispute resolution, team scheduling, and live staff management, ensuring smooth operations and guest satisfaction.

Team Leadership Operations Management Compliance Dispute Resolution Customer Service Risk Management Problem Solving Communication Training

Live Casino Dealer

Amber Studios

Aug 2020 - Oct 2021 (1 year 2 months)

Conducted live-streamed games with strict fairness and professionalism. Trained new staff on gameplay procedures and client engagement.

Live Streaming Training Customer Engagement FAIR Communication Attention To Detail Teamwork Mentoring

Duty Manager - Gym & Spa

Motive8 LTD

Jul 2018 - Jul 2018 (0 months)

Oversaw health and safety standards in pool and gym areas. Delivered group fitness classes and managed shift operations.

Health and Safety Fitness Instruction Operations Management Customer Service Team Leadership Risk Management Communication Training Scheduling

Security Officer

Harry Potter Shop

Jul 2017 - Jul 2018 (1 year)

Ensured safety of staff, merchandise, and visitors in a high-traffic tourist location. Implemented security protocols to prevent theft and maintain order.

Security Operations Risk Assessment Crowd Control Surveillance Emergency Response Customer Safety Loss Prevention Communication Attention To Detail Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Hotel School Hotel Management College

Higher National Diploma, Hospitality Management

Grade: Merit

Activities and societies: Relevant Modules: Leadership & Management for Service Industries (Merit), The Hospitality Project (Distinction), Customer Experience Management, Sales & Front Office Operations, Hospitality Business Toolkit, Food & Beverage Operations

Completed a Pearson BTEC Level 5 Higher National Diploma in Hospitality Management, graduating with Merit. Focused on developing strong leadership and management skills for service industries, alongside practical knowledge in customer experience, sales, and front office operations. Excelled in the Hospitality Project module, achieving a Distinction.

YMCA Awards

Certificate, Fitness Instructing

Activities and societies: Modules included: Anatomy & Physiology, Exercise Principles, Planning & Delivering Gym-Based Sessions

Obtained a Level 2 Certificate in Fitness Instructing – Gym-Based Exercise (EQF Level 3) from YMCA Awards. The curriculum covered essential topics such as anatomy and physiology, exercise principles, and effective planning and delivery of gym-based sessions. This certification enhanced understanding of fitness instruction and client well-being.