MRMargarita Rusa
@margaritarusa
Experienced Customer Service Representative with a passion for problem-solving.
NorwayWhat I'm looking for
I am an experienced Customer Service Representative with a strong background in the information technology, tourism, and services industries. My career has been marked by a commitment to delivering exceptional customer experiences and a passion for continuous learning. I pride myself on my punctuality and precision, which have earned the trust of my colleagues and supervisors alike.
Throughout my career, I have developed excellent multitasking abilities and a knack for resolving sensitive issues effectively. My experience spans various roles, including customer service, content writing, and business process consulting. I have successfully supported technical teams, managed social media strategies, and contributed to marketing efforts, all while maintaining a customer-centric approach.
Currently, I am seeking opportunities to further expand my skills and contribute to a dynamic team. I believe that my unique blend of customer service expertise and administrative support experience positions me as a valuable asset to any organization.
Experience
Work history, roles, and key accomplishments
Customer Care Coordinator
Norwegian Air Shuttle
Sep 2022 - Present (2 years 10 months)
Coordinated multichannel customer care, trained new agents, and utilized travel booking software to enhance customer experience.
LDBusiness Process Consultant
Le Monde Doux
Dec 2021 - May 2024 (2 years 5 months)
Consulted on business decisions, created marketing materials, and represented the company at social and business events.
Customer Care Manager
Language Inspired
Mar 2022 - May 2022 (2 months)
Managed incoming project registrations, monitored project delivery, and connected customers with linguists based on their needs.
Content Writer
Nordigen
Dec 2021 - Jan 2022 (1 month)
Wrote articles, press releases, and blog posts focused on Open Banking, achieving a significant increase in traffic for published content.
COCustomer Service Representative
CozyPet
Jun 2020 - Nov 2021 (1 year 5 months)
Handled customer service activities, tracked shipment progress, communicated with clients in the UK and US, and managed social media marketing.
SACustomer Service Representative
SalesPoints
May 2018 - Sep 2020 (2 years 4 months)
Provided customer service for clients seeking technical support, assisted IT developers with translations, and supported sales and marketing efforts through research and blog writing.
Education
Degrees, certifications, and relevant coursework
RSRiga Business School
Bachelor of Business Administration, Business Administration
2019 - 2024
Bachelor of Business Administration focusing on Business Administration and Management. The program covers various aspects of business operations, management principles, and strategic decision-making.
RSRiga English Grammar School
High School Diploma, English literature and business
2016 - 2019
Completed high school education with a focus on English literature and business studies, preparing for further education in business administration.
Riga-Cambridge Venture Camp
2018 - 2018
Participated in the Riga-Cambridge Venture Camp, an initiative aimed at fostering entrepreneurship and innovation among students.
VJMMS
Music Education, Music
2007 - 2016
Studied piano at VJMMS, developing musical skills and discipline through formal education in music.
Tech stack
Software and tools used professionally
Availability
Location
NorwayAuthorized to work in
LatviaSocial media
Job categories
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