Margarita RusaMR
Looking for a job

Margarita Rusa

@margaritarusa

Experienced Customer Service Representative with a passion for problem-solving.

Norway
Message

What I'm looking for

I am looking for a role that fosters growth, values teamwork, and allows me to leverage my customer service skills.

I am an experienced Customer Service Representative with a strong background in the information technology, tourism, and services industries. My career has been marked by a commitment to delivering exceptional customer experiences and a passion for continuous learning. I pride myself on my punctuality and precision, which have earned the trust of my colleagues and supervisors alike.

Throughout my career, I have developed excellent multitasking abilities and a knack for resolving sensitive issues effectively. My experience spans various roles, including customer service, content writing, and business process consulting. I have successfully supported technical teams, managed social media strategies, and contributed to marketing efforts, all while maintaining a customer-centric approach.

Currently, I am seeking opportunities to further expand my skills and contribute to a dynamic team. I believe that my unique blend of customer service expertise and administrative support experience positions me as a valuable asset to any organization.

Experience

Work history, roles, and key accomplishments

NS
Current

Customer Care Coordinator

Norwegian Air Shuttle

Sep 2022 - Present (2 years 10 months)

Coordinated multichannel customer care, trained new agents, and utilized travel booking software to enhance customer experience.

NO

Content Writer

Nordigen

Dec 2021 - Jan 2022 (1 month)

Wrote articles, press releases, and blog posts focused on Open Banking, achieving a significant increase in traffic for published content.

Education

Degrees, certifications, and relevant coursework

Riga Business School logoRS

Riga Business School

Bachelor of Business Administration, Business Administration

2019 - 2024

Bachelor of Business Administration focusing on Business Administration and Management. The program covers various aspects of business operations, management principles, and strategic decision-making.

Riga English Grammar School logoRS

Riga English Grammar School

High School Diploma, English literature and business

2016 - 2019

Completed high school education with a focus on English literature and business studies, preparing for further education in business administration.

RC

Riga-Cambridge Venture Camp

2018 - 2018

Participated in the Riga-Cambridge Venture Camp, an initiative aimed at fostering entrepreneurship and innovation among students.

VJ

VJMMS

Music Education, Music

2007 - 2016

Studied piano at VJMMS, developing musical skills and discipline through formal education in music.

Tech stack

Software and tools used professionally

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