shikha Khandelwal
@shikhakhandelwal
Technical SaaS Delivery Manager with expertise in Enterprise Implementations, Customer Onboarding, and Cross-functional delivery.
IndiaWhat I'm looking for
Enterprise SaaS Implementation Manager and Business Analyst with ~4 years of experience leading end-to-end product implementations, customer onboarding, and cross-functional delivery across Telecom, BFSI, Pharma, Retail, and Consumer Goods.
I specialize in translating complex business requirements into scalable technical solutions while driving predictable execution across Agile teams. My experience spans discovery workshops, solution design, sprint execution, API integration coordination, UAT, go-live management, hypercare, and stakeholder alignment for enterprise SaaS programs.
I’ve led multi-country implementations, coordinated delivery across teams of 30+ developers, and managed enterprise clients through onboarding, adoption, training, and post-launch support. I build structured delivery processes using RAID logs, dependency trackers, executive dashboards, and governance frameworks to improve visibility and reduce escalations.
On the technical side, I’ve supported Databricks migration programs, Azure Data Lake integrations, Power BI analytics implementations, RLS governance, and enterprise reporting transformation initiatives delivering measurable operational improvements.
I’m passionate about combining project delivery, customer success, and technical coordination to help organizations scale SaaS products successfully while creating strong customer outcomes.
Experience
Work history, roles, and key accomplishments
Associate Consultant
Celebal Technologies
Jul 2025 - Present (11 months)
Led business analysis for an enterprise legacy-to-Databricks migration for a large banking client, coordinating client, partner, and 30+ internal developers to keep delivery on track. Built project trackers (risk logs, dependency maps, status dashboards) and reduced escalations by 40%, while delivering a Power BI sales dashboard through scope, UAT coordination, executive sign-off, and go-live clos
Senior Product Specialist
Loyalty Juggernaut Inc.
Mar 2025 - Jul 2025 (4 months)
Served as Project Manager and Customer Success Manager for 5+ concurrent SaaS loyalty platform implementations, owning discovery to go-live for clients across Retail, Telecom, FMCG, and Financial Services. Drove Agile ceremonies, managed third-party API/CRM integrations through UAT and hypercare, and reduced P0/P1 resolution time by 30% by improving SOPs and governance for data migrations.
Product Specialist, Customer Success
Loyalty Juggernaut Inc.
May 2022 - Apr 2025 (2 years 11 months)
Owned onboarding, adoption, renewals, and account health for 10+ enterprise and mid-market clients across the Loyalty+ SaaS suite, acting as primary point of contact. Translated client needs into functional requirements/user stories for engineering, managed integrations with payment gateways/CRM/ERP, drove upsell and cross-sell to improve ARR/NRR, and maintained CSAT above 90% through training and
Product Specialist
Loyalty Juggernaut Inc.
May 2022 - Oct 2022 (5 months)
Managed onboarding, adoption, and post-go-live support for 10+ enterprise and mid-market accounts while maintaining CSAT above 90%. Conducted requirement workshops, translated needs into user stories, supported integrations across payment gateway, ERP, CRM, and data workflows, and contributed to renewals and upsell/cross-sell discussions.
Education
Degrees, certifications, and relevant coursework
Jaipuria Institute of Management
Post Graduate Diploma in Management (PGDM), Service Management & Marketing
2020 - 2022
Post Graduate Diploma in Management (PGDM) focused on Service Management & Marketing from Jaipuria Institute of Management between 2020 and 2022.
Mody University of Science and Technology
Bachelor of Commerce (Hons), Accounting & Finance
2017 - 2020
Bachelor of Commerce (Hons) in Accounting & Finance from Mody University of Science and Technology from 2017 to 2020.
Mody University of Science and Technology
Bachelor of Commerce (Honours), Accounting and Finance
2017 - 2020
Earned a B.Com (Hons) in accounting and finance from Mody University of Science and Technology between 2017 and 2020.
Project Management Institute (PMI)
Project Management Professional (PMP) Certification, Project Management
Activities and societies: Application submitted; training completed; exam pending.
PMP certification application submitted and training completed, with the exam pending.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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