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@tatiannayoung
I am a customer-focused administrative professional with lab and operations experience.
I am an administrative professional and leader focused on customer satisfaction, with experience leading and managing crews and providing front-end office support.
I have hands-on laboratory experience processing plasma and whole blood samples, including dumping and storing human plasma, receiving and processing specimen samples, and working with medical terminology in medical office settings.
My administrative background includes answering phones, invoicing, billing, inventory management, Microsoft Excel, PowerPoint, Word, Outlook, Oracle and Epic systems, data entry and document scanning; I type 40+ WPM and support day-to-day operations while training staff.
I am authorized to work in the US and willing to relocate; I seek a role where I can apply my combination of lab, data and operations skills, deliver strong customer service, and grow into expanded responsibilities.
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Work history, roles, and key accomplishments
Martin Sprocket and Gear, Inc.
Sep 2021 - Present (4 years 2 months)
Manage administrative operations including phone handling, invoicing, Outlook and Excel workflows, inventory management, billing and front-desk duties to maintain efficient office operations.
DeKalb County Government
Apr 2017 - Present (8 years 7 months)
Operate waste-collection machinery while enforcing safety practices, train employees on job procedures, and provide administrative support including faxing and filing to support department operations.
Emory Healthcare
Dec 2023 - Dec 2024 (1 year)
Served in a leadership role within the call center providing customer support via Epic systems and performing Excel/Word tasks while maintaining 40+ WPM typing for efficient documentation.
DeKalb County Government
Mar 2015 - Oct 2016 (1 year 7 months)
Provided front-line customer service and resident support, answered inquiries, and performed data entry and database reporting using Microsoft Office and Oracle to support departmental programs.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
2009 - 2013
Completed a High School Diploma at Towers High School in Decatur, GA from August 2009 to May 2013.
Software and tools used professionally
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