Alana Kelly
@alanakelly
Adaptable professional with 9+ years in customer service and administration.
United StatesWhat I'm looking for
I am an adaptable and service-oriented professional with over 9 years of experience in customer service, records management, dispatch communications, and administrative support. My career has been marked by a commitment to resolving inquiries and managing high-pressure situations effectively. I pride myself on my professionalism, reliability, and clear communication, which have been essential in supporting both internal teams and external customers in fast-paced environments, including remote work.
In my current role as a Records Clerk Assistant at the Wrens Police Department, I manage and organize confidential records while implementing a digital archiving system that improved record-keeping efficiency by 20%. My previous experience as a Senior Communications Officer at the Waynesboro Police Department honed my skills in prioritizing and dispatching emergency calls, where I provided exceptional support to callers during high-stress situations. I am passionate about using technology to improve workflow and enhance customer satisfaction.
Experience
Work history, roles, and key accomplishments
Records Clerk Assistant
Wrens Police Department
Jan 2024 - Present (1 year 6 months)
Managed and organized confidential records with strong attention to detail and security protocols. Improved record-keeping efficiency by 20% by implementing a digital archiving system. Trained new team members on best practices in data entry and system use.
Quality Inspector
Wrens Police Department
Jan 2023 - Present (2 years 6 months)
Evaluated homes for compliance with safety and quality standards. Identified and corrected hazards, improving safety scores by 10%. Coordinated repair solutions with on-site teams to ensure compliance.
City Carrier Assistant
United States Postal Service
Jan 2018 - Present (7 years 6 months)
Delivered and sorted mail with a strong focus on accuracy, timeliness, and customer satisfaction. Improved customer feedback ratings by 15% through proactive problem-solving. Maintained detailed records and followed federal delivery protocols.
Senior Communications Officer
Waynesboro Police Department
Jan 2013 - Present (12 years 6 months)
Received, prioritized, and dispatched emergency and non-emergency calls with calm and accuracy. Provided exceptional support to callers during high-stress situations. Maintained digital logs and detailed incident reports using specialized software.
Education
Degrees, certifications, and relevant coursework
Ogeechee Technical College
Associate's Degree (Expected), General Studies
Currently pursuing an associate's degree, focusing on developing skills relevant to future career goals. Expected to graduate in 2024.
Burke County Comprehensive High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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