At Hogan Assessment Systems, I manage international client and partner relationships, identify opportunities to grow accounts, and contribute to an 11% increase in average order value. I’ve also contributed to a 20% improvement in client retention while maintaining 95% customer satisfaction.
I lead cross-functional client projects with Sales, Legal, Finance, and Operations, helping increase project profitability by 25%. I also oversee contract negotiations and renewals and deliver onboarding, product training, and webinars for international clients.
Previously, at Nassau National Cable, I developed client engagement and retention strategies that increased customer retention by 30% and average order value by 20%. At Nestlé, I managed global projects and supported strategic sourcing through supplier negotiations, tenders, and e-auctions using SAP Ariba.
