Valentina Cocunubo

Provided front-line customer and technical support in the finance education sector, handling trading platforms and compensation inquiries through chat and ticket systems. Performed a wide range of virtual assistant tasks, including managing calendars, coordinating virtual meetings, and maintaining internal documentation. Monitored team performance, identified gaps, and helped streamline operations

Delivered customer and administrative support in a legal/financial setting, handling litigation cases related to debt settlements, summons, judgments, and garnishments. Assisted the legal department by preparing and organizing case files, managing confidential records, and processing legal correspondence. Communicated directly with clients, attorneys, and negotiators via phone, email, and chat to

Moderated deal content, including images, titles, and copy, ensuring adherence to client guidelines and developing campaigns. Managed merchant information through Salesforce CRM, from prospects to business opportunities via email, voice, and chat. Ensured content met client's guidelines and developed campaigns.

Provided customer service focused on healthcare, including setting appointments and explaining EOB and payments. Supported the team leader on daily duties such as closing tickets, conducting audits, tracking metrics, and performing coaching and calibrations. Contributed to team performance and operational efficiency.

Provided customer service focused on explaining loans, mortgages, escrow accounts, shortages, and surpluses. Handled payment processing and guided customers through application usage. Ensured clear communication regarding complex financial products.

Offered and provided assistance regarding CCTV services and products to clients. Coordinated communications with prospective clients to identify and develop business opportunities. Contributed to sales growth and customer satisfaction.

Completed primary and high school education.

Studied filmmaking at Jorge Tadeo Lozano University.