María Camila Obando Rodríguez
@maracamilaobandorodr
Customer service professional skilled in technical support and client retention.
What I'm looking for
I am a dedicated customer service professional with extensive experience in technical support and client retention strategies. My journey in this field has equipped me with the skills necessary to assist vulnerable populations and manage complex inquiries effectively. I thrive in dynamic environments, utilizing my assertive communication and organizational skills to deliver exceptional service.
In my recent role as a Customer Support and Account Manager at SOS Trabajo, I successfully managed and optimized Amazon stores, enhancing pricing and product management. My commitment to customer satisfaction led to my promotion to Account Manager within just two months. Prior to this, I honed my skills at Conduent and Outplex, where I provided technical support and developed strategies to improve customer loyalty.
With a strong foundation in document drafting and digital platform management, I am eager to leverage my expertise in a new role that values creativity and adaptability. I am passionate about making a positive impact in customer service and look forward to new challenges that allow me to grow professionally.
Experience
Work history, roles, and key accomplishments
Customer Support and Account Manager
SOS Trabajo / Focus Consulting
Jan 2023 - Jan 2025 (2 years)
Managed and optimized Amazon stores, focusing on pricing and product management. Provided exceptional customer service and resolved various e-commerce inquiries. Promoted to Account Manager within two months due to performance.
Customer Service Representative
Conduent
Jan 2022 - Jan 2023 (1 year)
Assisted customers with online purchases and discount vouchers, resolving inquiries and supporting transaction processes effectively.
Technical Support and Retention Advisor
Outplex
Feb 2021 - Jan 2022 (11 months)
Provided technical support and customer service via chat, developing retention and loyalty strategies to enhance customer satisfaction.
Banking and Financial Advisor
Teleperformance
Jan 2021 - Feb 2021 (1 month)
Assisted customers with banking and financial matters, managing confidential information and ensuring security processes were followed.
Education
Degrees, certifications, and relevant coursework
Escuela Colombiana de Rehabilitación
Incomplete, Speech Therapy
2013 - 2018
Studied Speech Therapy with a focus on rehabilitation techniques and patient care. The program included theoretical and practical components essential for effective communication and therapy.
Colegio Cooperativo Monseñor Ismael Perdomo - SENA
High School Diploma, Electrical Installations
2012 - 2012
Completed High School Diploma with an emphasis on Residential Electrical Installations, gaining foundational knowledge in electrical systems and safety protocols.
Availability
Location
Authorized to work in
Job categories
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