Javier Castillo
@javiercastillo
Passionate financial services professional with strong customer relationship skills.
What I'm looking for
I am a dedicated professional with three years of experience in the financial services industry, particularly at Capital One Auto Finance. My journey has equipped me with the ability to maintain high levels of customer satisfaction while managing relationships effectively. I thrive in fast-paced environments and am always eager to embrace new challenges.
In my recent role as a Subject Matter Expert, I provided comprehensive support to agents, developed strategies to enhance team performance, and acted as a personal assistant to the Team Manager. My proactive approach to problem-solving and my strong communication skills have allowed me to contribute significantly to my team's success.
Additionally, I have a proven track record in customer service, having achieved high customer satisfaction ratings throughout my career. I am passionate about continuous improvement and enjoy creating processes that enhance productivity and profitability.
Experience
Work history, roles, and key accomplishments
Subject Matter Expert
Capital One Auto Refinancing
Sep 2023 - Mar 2024 (6 months)
Provided comprehensive support and guidance to agents, enhancing team metrics through individual coaching. Managed administrative tasks for the Team Manager, developed employee schedules, and created new processes to improve productivity and increase profits.
Customer Service Representative
Capital One Auto Refinancing
Mar 2022 - Sep 2023 (1 year 6 months)
Assisted customers in the auto refinancing process, managing document requests and follow-ups. Coordinated with banks and maintained high customer satisfaction through effective communication and support.
Front Desk Representative
Capital One Auto Finance
Aug 2021 - Mar 2022 (7 months)
Served as the first point of contact for customers, handling inquiries, processing payments, and providing tech support. Achieved high customer satisfaction ratings and managed inbound calls effectively.
Education
Degrees, certifications, and relevant coursework
Javier hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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