Jessica Solano

• Helped drivers to complete deliveries, confirming pick orders up and providing related information.
• Verified dashers payments and enrollments.
• Assisted with dasher app issues.

• Reviewed and evaluated social media content such as posts and ads.
• Classified social media content depending on its purpose: sales, services offering, personal posts.
• Identified and analyzed post quality.

• Handled customer requirements with % an 80 first-call resolution average.
• Answered customer questions and helped in processes such as placing orders and returning items.
• Occasionally, provided training support to new hires.

• Assisted clients in person and over the phone, presenting budgets with plans.
• Helped receive materials, following up production processes and delivery coordination.
• Developed materials and supplies databases.

• Assisted clients in person and over the phone, presenting budgets with plans.
• Developed materials and supplies databases.
• Managed company Facebook and Instagram accounts.
• Handled manager's requirements and consults.

• Wrote articles that addressed technology, social media, and digital tools, with 2 to 3 weekly articles average.
• Participated in using free stock photos for article illustration.
• Supported content creation for Twitter.