Looking for a job

funke veronica

@funkeveronica

Message

I resolve high-volume customer issues across phone, email, and live chat.

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can resolve customer issues across phone, email, and live chat, use CRM tools to improve service delivery, collaborate with teams on escalations, and contribute to customer satisfaction and retention.

I've supported customers at Fuja Medical Centre, DownTown Wine & Spirit, and Bloomrich Company Limited, managing high volumes of inquiries across phone, email, and live chat. At Fuja Medical Centre, I handled 80+ daily inquiries while maintaining a 93% customer satisfaction rating and improving first-contact resolution by 36% through proactive callbacks and follow-ups.

I document interactions accurately in Zendesk and HubSpot, coordinate escalations with cross-functional teams, and build customer relationships through empathetic, timely support. I've also led, recruited, trained, and mentored sales representatives while helping teams meet monthly sales targets.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Fuja Medical Centre

Feb 2025 - May 2026 (1 year 3 months)

Managed 80+ customer inquiries daily across live chat, email, and phone, maintaining a 93% customer satisfaction rating. Implemented proactive callback strategies, increasing first-contact resolution by 36%.

Zendesk HubSpot Customer Relationship Management Complaint Resolution Problem Solving Time Management

Customer Care Representative

DownTown Wine & Spirit

Jan 2024 - Dec 2024 (11 months)

Managed 70–100 customer calls daily, assisting with product inquiries and account updates. Led a team of sales representatives, driving consistent achievement of monthly sales targets.

Call management Sales Team Leadership Customer Relationship Management Problem Solving

Customer Service Officer

Bloomrich Company Limited

Sep 2022 - Nov 2023 (1 year 2 months)

Assisted 60+ customers daily with product inquiries and order tracking, maintaining a 95% customer satisfaction rate. Resolved complaints promptly, achieving an 88% first-contact resolution rate.

Customer Service Complaint Resolution Transaction Processing Collaboration Problem Solving