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Precious Charles

@preciouscharles1

Customer Support Specialist at Rehoboth Specialist Hospital, resolving patient concerns across phone, email, and in person.

Nigeria

Message

What I'm looking for

I’m eager to bring a clear, people-first approach to a customer-focused support team.

At Rehoboth Specialist Hospital, I was the first point of contact for patients and families, handling inquiries across phone, email, and in person. I investigated complex cases, documented them, and escalated them to the appropriate healthcare teams when needed.

At Solo Fashion House, I onboarded clients and guided them through its products and services, contributing to a 50% increase in customer satisfaction scores. I also monitored accounts and applied retention strategies that contributed to 40%–70% growth in repeat business.

I built long-term client relationships through follow-up, needs assessment, and personalized communication, earning “vendor of choice” recognition. I’ve used Zendesk, Freshdesk, and Intercom, and I’m eager to bring a clear, people-first approach to a customer-focused support team.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Rehoboth Specialist Hospital

Jan 2025 - Jan 2026 (1 year)

Acted as first point of contact for patients and families across phone, email, and in person, qualifying inquiries by need and urgency before routing them to the right department. Managed high volume of inbound inquiries, investigated complex cases, and escalated to healthcare teams when needed.

Customer Support Phone Email In Person Active Listening Issue investigation Escalation Management Documentation De escalation Multitasking

Customer Success Specialist

Solo Fashion House

Jan 2024 - Jan 2025 (1 year)

Onboarded new clients and guided them through product and service offerings, driving a 50% increase in customer satisfaction scores. Monitored client accounts proactively, applied retention strategies, and resolved escalated complaints with empathy and urgency.