Val Arnaez

I am a bilingual tele-assistant (English-Spanish) with over five years of experience working in US call centres, focused on telecare, customer retention, and meeting KPIs. I combine active listening, professional telephone etiquette, and the ability to explain complex terms simply to resolve issues and support clients effectively.

My background includes tele-assistance training, hands-on experience with telemonitoring platforms, CRM systems such as Salesforce, and managing high call volumes—handling up to 50 calls per day while generating management reports and processing orders, requests, and complaints.

I am results-driven, comfortable making decisions under pressure, and experienced in patient detection/identification and remote access to medical data. I hold a full EU work permit and relevant telecare coursework, and I am eager to apply my skills to roles that value service quality, empathy, and operational efficiency.