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Uzma Khan

@uzmakhan5

Teammate at Taskus improving customer service processes and maintaining KPIs.

At Taskus, I implement process improvements to streamline customer service tasks and improve efficiency. I maintain KPIs to support the business.

Previously, I provided technical and customer support at Teleperformance, troubleshooting and resolving client issues. As a PGT (Computer Science) at Sant Umar H.S School, I increased student proficiency by 60% through project-based learning.

Experience

Work history, roles, and key accomplishments

Current

Teammate

Current

Taskus

Aug 2024 - Present (2 years 2 months)

Implemented process improvements to streamline customer service tasks and improve efficiency. Maintained all KPIs to support business in a better way.

Process Improvement Customer Service KPI Management

Customer Support Analyst

Teleperformance

Jun 2023 - Mar 2024 (9 months)

Gained extensive experience in providing technical and customer support to clients in a fast-paced environment. Utilized strong communication skills to effectively troubleshoot and resolve customer issues.

Technical Support Customer Support Troubleshooting Communication Skills

PGT (Computer Science)

Sant Umar H.S School

Apr 2019 - Apr 2020 (1 year)

Increased student proficiency by 60% through project-based learning. Incorporated new technologies and instructional strategies to enhance student comprehension. Managed classroom behavior and maintained a positive learning environment.

Teaching Project Based Learning Classroom Management Technology Integration