Sai Prakash Sure

I am a dedicated Client Technical Analyst with experience at Tata Consultancy Services, where I successfully diagnosed and resolved technical issues, leading to an impressive 85% decrease in client complaints. My role involved coordinating with clients to gather feedback, which positively impacted customer satisfaction rates by 90%. I have a proven track record of enhancing productivity through database refactoring using SQL commands, resulting in a 30% increase in efficiency.

In addition to my technical expertise, I have demonstrated strong leadership skills by leading meetings to keep teams informed on project updates and ensuring the implementation of approved changes. My ability to instill process expertise among associates has significantly reduced technical inquiries by 40%, while my documentation efforts have streamlined processes and improved resolution speeds by 40%. I am passionate about driving software development resolutions and enhancing application performance, ultimately contributing to increased ROI for my clients.