Open to opportunities

Zeenat Umama

@zeenatumama

Message

I troubleshoot technical issues and deliver clear instructional support across digital learning environments.

India

Message

What I'm looking for

I'm seeking a dynamic support environment where I can apply analytical troubleshooting, multilingual communication, and quickly learn complex systems to resolve user needs and deliver high-quality service.

I led AP Computer Science instructional support remotely and transitioned in-person sessions to fully virtual delivery during the pandemic.

I quickly learned an unfamiliar advanced curriculum to guide students through complex coding logic and troubleshoot technical questions accurately. I used collaborative digital platforms to maintain consistent instructional delivery.

I communicate clearly in English, Urdu, and Hindi, simplifying complex information for diverse audiences while reinforcing academic standards in challenging engagement settings.

My engineering background also includes a diagnostic framework for locating underground cable faults, built to improve accuracy and maintenance efficiency.

Experience

Work history, roles, and key accomplishments

Instructional Lead

Independent Instructional Support

Jan 2019 - Dec 2020 (1 year 11 months)

Led the transition to virtual instructional sessions during the pandemic, mastering an unfamiliar AP Computer Science curriculum to provide accurate guidance and troubleshooting for complex coding logic. Managed difficult interpersonal dynamics by reinforcing academic standards and providing structured support.

AP Computer Science Virtual Instruction Troubleshooting