Avinash Gupta

I am an empathetic and patient professional with a strong analytical mindset and a passion for solving real-world problems through data. I combine customer-facing experience with technical skills in SQL, Excel and report automation to deliver timely, accurate support and insights.

At Digitide Business Solutions I handled client queries via ZohoDesk, documented issues, created escalation reports in Excel, and used basic SQL to query customer history — work that earned recognition for timely and accurate support. I also tutored accounts, built lesson materials in PowerPoint and Excel, and strengthened my communication and mentoring abilities.

I am continuously learning—completing courses in SQL for Data Analytics, data visualization, product management and CRM support—and I seek roles where I can apply analytical thinking, problem-solving and strong communication to improve customer outcomes and data-driven processes.