uzezi okoromi
@uzeziokoromi1
I build customer trust and retention through remote support, CRM coordination, and stakeholder communication.
NigeriaWhat I'm looking for
I'm currently managing communications for CXO Institute's international conferences, acting as a first point of contact for delegates, sponsors, and executive stakeholders. I coordinate CRM, MailerLite, and JotForm data, maintain communication records, and support seamless event experiences with remote teams.
Across Trevolution Group, Pipi Tea, and GTBank, I've supported travellers, e-commerce customers, and banking clients through phone, email, live chat, and social media. I've resolved bookings, billing, subscriptions, refunds, returns, account enquiries, and complaints while maintaining accurate records and strong customer relationships.
With 10+ years in customer service and client relations, I work independently across time zones from a fully equipped home office and am available for full-time remote work.
Experience
Work history, roles, and key accomplishments
Campaign Marketing Manager
CXO Institute
May 2026 - Present (4 months)
Managed communications with delegates, sponsors, and executive stakeholders across international conferences, serving as first point of contact for enquiries. Coordinated information across CRM systems, MailerLite, and JotForm to ensure data accuracy and consistency.
Customer Support Specialist
Pipi Tea
Jan 2023 - Dec 2025 (2 years 11 months)
Provided end-to-end customer support through email, live chat, and social media for a growing e-commerce brand. Assisted customers with orders, billing enquiries, subscriptions, refunds, and returns, maintaining accuracy under high ticket volume.
Customer Service Representative
Trevolution Group (ASAP Tickets)
Jan 2020 - Dec 2023 (3 years 11 months)
Delivered high-volume customer support for international travellers via phone and email, consistently meeting service level agreements. Assisted customers with bookings, itinerary changes, cancellations, and travel-related enquiries.
Relationship Officer
Guaranty Trust Bank (GTBank)
Jan 2011 - Dec 2020 (9 years 11 months)
Managed a portfolio of retail and commercial banking customers, building long-term client relationships through consistent, high-quality service. Resolved account enquiries and financial service requests efficiently, balancing accuracy with customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Chartered Institute of Bankers of Nigeria
Associate, Banking
Associate of the Chartered Institute of Bankers of Nigeria (ACIB).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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