uzezi Okoromi
@uzeziokoromi
Organized Virtual Assistant with over 10 years of experience.
NigeriaWhat I'm looking for
I am an organized and tech-savvy Virtual Assistant with over 10 years of experience in delivering high-level administrative, communication, and customer support in fast-paced, remote environments. My expertise lies in calendar management, lead follow-up, and CRM systems, allowing me to streamline processes and support executives effectively. I have a proven track record of enhancing team efficiency and service quality through training and mentoring, as well as creating workflows that improve client engagement.
In my current role as a Virtual Sales Manager and Appointment Coordinator at Trevolution Group, I manage a virtual team, coordinate client appointments, and ensure accurate CRM data entry. My previous experience at Guaranty Trust Bank involved managing corporate client accounts and enhancing customer satisfaction through timely responses. I am passionate about leveraging my skills to contribute to revenue growth and improve customer retention through dependable virtual support.
Experience
Work history, roles, and key accomplishments
Virtual Sales Manager & Appointment Coordinator
Trevolution Group
Feb 2023 - Present (2 years 8 months)
Managed a virtual sales team, coordinating client appointments and ensuring accurate CRM data entry. Handled multi-channel communications and aligned schedules across global time zones. Implemented scheduling SOPs to improve team output and customer follow-through.
Relationship Manager
Guaranty Trust Bank Plc
Jul 2014 - Present (11 years 3 months)
Managed corporate client accounts, organizing virtual consultations and product briefings. Scheduled and followed up on remote meetings between clients and financial advisors. Utilized CRM systems to track communications and enhanced customer satisfaction through timely responses.
Customer Support & Telebanking Consultant
Precise Financial Systems Ltd
Jul 2013 - Present (12 years 3 months)
Provided phone and email-based support for banking software solutions, scheduling product demos and resolving service issues remotely. Maintained accurate customer records and follow-up logs. Developed standardized templates for virtual customer outreach and documentation.
Education
Degrees, certifications, and relevant coursework
Houdegbe North American University
Bachelor of Arts, International Relations
Completed a Bachelor of Arts in International Relations. Focused on global political systems, diplomacy, and international affairs.
Université d’Abomey Calavi
Diploma, French Language
Obtained a Diploma in French Language. Developed proficiency in French communication, grammar, and cultural understanding.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
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