Looking for a job

Anthony Nnorom

@anthonynnorom

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Certified virtual Assistant and customer service professional with 12 years of experience

Nigeria

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What I'm looking for

I’m seeking a challenging role where I can leverage my 12+ years of experience in customer support, administration, and sales to drive efficiency and growth. I value an innovative, collaborative environment with opportunities for professional development and impactful contributions.

I am a certified Virtual Assistant, Executive Administrative Professional, and Zendesk Customer Service Specialist with over 12 years of experience in customer support, administrative management, sales, and business development. My background spans diverse industries—including banking, SaaS, real estate, hospitality, healthcare, and education—where I excel in streamlining workflows and delivering exceptional service. I am passionate about driving operational efficiency and fostering lasting client relationships. For more details, please visit my portfolio: https://tinyurl.com/Credentials-and-work-portfolio.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Newton Hotels Limited

Nov 2013 - Apr 2024 (10 years 5 months)

Managed schedules and provided dynamic customer service, enhancing client satisfaction and operational efficiency. Supervised staff and trained them to deliver exceptional customer service, while ensuring compliance with regulatory standards through meticulous record-keeping.

Customer Service Appointment Setting Compliance Training Business Development Operations Management

Virtual Assistant - Business Development Executive

Euro-Exim Bank

Aug 2015 - Dec 2022 (7 years 4 months)

Generated qualified leads and implemented marketing strategies to boost customer engagement. Streamlined administrative processes and exceeded sales targets through effective sales techniques.

Lead Generation Marketing Strategy Sales Customer Engagement Administration Relationship Management Regulatory Compliance

Accountant / Students Affairs Coordinator

Pearlvile School International

Apr 2015 - Dec 2022 (7 years 8 months)

Established initiatives to improve student performance and engagement, while implementing enhanced record-keeping procedures that reduced errors significantly. Ensured financial accuracy and streamlined accounts payable/receivable processes.