Open to opportunities

SERDAR KÖSE

@serdarkse

High-impact operations and support professional delivering fast, reliable results with strong leadership, coordination, and problem-solving skills.

Turkey

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What I'm looking for

Seeking a fully remote, long-term role in customer support, operations, virtual assistance, or research. Looking for a stable position where I can contribute reliability, strong communication, and smooth workflow management.

Reliable, solutions-oriented professional with strong experience in customer support, operations, and communication. Skilled in managing workflows, organizing schedules, and assisting customers calmly and efficiently. I bring a steady, positive attitude to fast-paced remote environments and enjoy helping teams work smoothly. Ready to deliver dependable support to a growing team.

Experience

Work history, roles, and key accomplishments

Transfer Operations Group Leader

turzem uls west ldt

Jun 2016 - Oct 2025 (9 years 4 months)

oordinated daily transfer operations by organizing schedules, managing driver communication, and resolving issues quickly. Improved workflow efficiency during peak seasons and ensured smooth service delivery. Acted as the main contact between agencies, drivers, and hotels to maintain consistent quality.

Business Owner — IT & Technical Services

cs çözüm bilgisayar ltd şti.

Apr 2008 - Apr 2015 (7 years)

Managed inbound/outbound deliveries, tracked inventory, coordinated transport vehicles and loading schedules, and supervised dispatch operations. Ensured on-time delivery to international clients (including Ferrero) and maintained smooth communication between suppliers, drivers, and operations teams.

Accounting & IT Support Specialist

karedeniz unlu gıda

Sep 1998 - Apr 2001 (2 years 7 months)

Handled pre-accounting tasks, supported accounting and school software, resolved technical issues, and managed sales of IT hardware and consumables. Provided customer support and ensured smooth day-to-day operations for multiple clients.

Logistics Warehouse Operation Specialist

başkan gıda sanayii

Jun 1994 - Feb 1997 (2 years 8 months)

Education

Degrees, certifications, and relevant coursework

Sivas Cumhuriyet University

ön lisans, Bilgisayar Teknolojileri ve Programlama

2004 - 2006

Activities and societies: Basic programming coursework, computer hardware labs, networking fundamentals.

Completed an associate degree in Computer Technologies and Programming, gaining solid foundations in software, networking, and technical problem-solving. Improved analytical thinking and hands-on IT skills through practical coursework.