Anjali Verma
@anjaliverma10
Virtual Assistant for back-office operations and email support, with experience assisting Amazon sellers and documenting cases.
IndiaWhat I'm looking for
At Teleperformance India Pvt. Ltd., I supported international Amazon sellers with account, product listing, order, reimbursement, and policy-related queries. I assisted sellers through email and chat while following process guidelines.
I maintained case notes, ticket updates, and customer records, and escalated complex issues to the appropriate teams.
At Precise Talent Hunt, I sourced candidates through job portals, screened resumes, and coordinated interview schedules. I also maintained candidate databases and recruitment documentation.
At Startek Aegis Pvt. Ltd., I handled customer queries for the Zomato Process, including orders, delivery, payments, and refunds. I documented interactions and escalated complex concerns when required.
Experience
Work history, roles, and key accomplishments
Amazon Seller Support
Teleperformance India Pvt. Ltd.
Mar 2025 - Apr 2026 (1 year 1 month)
Supported international Amazon sellers with account, product listing, order, reimbursement, and policy-related queries via email and chat. Maintained accurate case notes, escalated complex issues, and met quality and productivity targets.
HR Recruiter
Precise Talent Hunt
Jan 2024 - Feb 2025 (1 year 1 month)
Sourced candidates through job portals, screened resumes, and coordinated interview schedules. Maintained candidate databases and supported recruitment coordination.
Customer Support Associate
Startek Aegis Pvt. Ltd.
May 2022 - Nov 2022 (6 months)
Handled customer queries related to orders, delivery, payments, refunds, and service concerns. Updated customer information, documented interactions, and escalated complex cases as required.
Education
Degrees, certifications, and relevant coursework
University of Allahabad
Master of Arts, Sociology
Master of Arts in Sociology from the University of Allahabad, completed in 2021.
University of Allahabad
Bachelor of Arts, Sociology
Bachelor of Arts in Sociology from the University of Allahabad, completed in 2019.
Google Digital Garage
Fundamentals of Digital Marketing, Digital Marketing
Completed the Fundamentals of Digital Marketing certification through Google Digital Garage.
Coursera
SEO with Squarespace, Search Engine Optimization
Completed the SEO with Squarespace certification through Coursera.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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