Open to opportunities

Jonathan Yanick

@jonathanyanick

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IT System Engineer focused on stable Windows Server, Active Directory, and reliable user support.

United States

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What I'm looking for

I’m looking for a role where I can keep Windows Server and Active Directory operations stable, strengthen backup and recovery, and support users with clear training and fast troubleshooting while partnering with teams to deliver upgrades.

I’m an IT System Engineer with a strong background maintaining and supporting Windows Server 2012 environments, managing backups, and troubleshooting technical issues. I keep daily operations stable by monitoring servers, resolving user problems quickly, and documenting incidents to improve knowledge sharing.

In my roles, I’ve led IT projects like department-wide equipment setup, workstation migrations (Windows 7 to 10), and enterprise desktop refreshes. I also support user adoption of Microsoft 365 tools like O365 and OneDrive through training and troubleshooting, while coordinating system updates with cross-functional teams and external vendors.

Experience

Work history, roles, and key accomplishments

Current

Network Support Technician

Current

AT&T

Jan 2021 - Present (5 years 5 months)

Maintain and update Windows Server 2012 environments, performing regular NetBackup 8.1 backups to safeguard data. Provide government IT user support, troubleshoot incidents, and document resolutions in ticketing systems while coordinating updates with vendors.

Windows Server Active Directory Microsoft 365 Microsoft Intune Microsoft Entra ID SCCM NetBackup 8.1 ServiceNow Troubleshooting Backup And Recovery

Project Team Lead

UnityBPO

May 2018 - Jan 2021 (2 years 8 months)

Led IT projects including department equipment setup, workstation migrations from Windows 7 to 10, and enterprise desktop refreshes. Coordinated Active Directory user setup and supported user adoption of Microsoft 365 and OneDrive through training, troubleshooting, and ticket-based issue resolution.

Project Management Active Directory Microsoft 365 User Training Ticketing Systems Desktop Refresh Process Improvement

IT Support Technician

Convergys

Dec 2011 - May 2018 (6 years 5 months)

Provided hardware and network support by diagnosing and resolving system, software, and printer issues for end users. Installed and configured PCs and applications, documented help desk tickets, and applied security patches to maintain compliance and network security.

Help Desk Support hardware troubleshooting Network Support Desktop Support OS Installation Configuration Printer Support Compliance Support