Open to opportunities

Daniel Melendez

@danielmelendez

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Support Engineer II with expertise in IT diagnostics and support.

United States

Message

What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to leverage my IT support skills.

As a Support Engineer II, I thrive on solving complex IT challenges and providing exceptional support to users. My experience spans across various roles in IT support, where I have honed my diagnostic skills and developed a strong aptitude for learning new technologies. I am dedicated to ensuring minimal downtime and enhancing user experience through effective troubleshooting and support.

Throughout my career, I have successfully managed a range of projects, including Office 365 tenant migrations and security vulnerability remediation. My ability to work collaboratively with teams and communicate effectively has been key in delivering results under tight deadlines. I am passionate about expanding my knowledge base and contributing to the success of my team and organization.

Experience

Work history, roles, and key accomplishments

Current

Support Engineer II

Current

RR Donnelley

May 2022 - Present (3 years 1 month)

Provided Tier 3 support for complex technical issues using Service Now. Managed virtual environments (VSphere, Citrix), administered Atlassian Cloud, and participated in system maintenance and patching via BigFix. Led significant projects including Office 365 migration, Sentinel One deployment, and Mac migration.

Active Directory Atlassian Service Now SharePoint Splunk VSPhere Microsoft Office 365 ServiceNow

Support Engineer I

Valassis Digital

Jun 2019 - May 2022 (2 years 11 months)

Managed system deployments, updates, and patching using KACE, BigFix, and JAMF. Administered user accounts across multiple platforms including Active Directory, Azure, and Atlassian Suite. Provided on-call support, monitored networks with Splunk and PRTG, and tracked tickets using Jira Service Desk and Service Now.

Active Directory Azure Atlassian Jira Service Desk Service Now Splunk PRTG SCCM ServiceNow

Desktop/Helpdesk Support Specialist

Square 1 Bank

Sep 2017 - Jun 2019 (1 year 9 months)

Delivered comprehensive desktop and remote support to headquarters and nationwide users, achieving first contact resolution for technical problems. Administered user accounts in Active Directory and Exchange, and managed PC hardware lifecycle including troubleshooting, deployment, and inventory. Maintained Standard Operating Procedures and supported mobile devices.

Desktop Support Active Directory Exchange Hardware Windows XP11 Microsoft Office 365

Desktop Support Specialist

Allscripts @ Northwell Health

Jun 2014 - Dec 2017 (3 years 6 months)

Provided critical onsite desktop support for hospital environments, ensuring operational status of medical equipment and workstations. Performed preventative maintenance and managed network infrastructure within closets. Facilitated hardware update projects and managed incidents and workflow tasks using CA Help Desk.

Hardware Windows XP11 SharePoint

Education

Degrees, certifications, and relevant coursework

Katherine Gibbs Melville

Certificate, Computer Technical Support

Trained in PC Hardware and Maintenance, including building and configuring Desktop PCs. Studied the fundamentals of Networking and Network Topology. Gained knowledge in FTP server configuration, Novell and Windows administration, and general Citrix and VPN based program configuration.