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usman majeed

@usmanmajeed

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Mobility Consultant at Q-Mobility, building integrated rental platforms and scaling mobility services across Qatar.

Qatar

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At Q-Mobility, I develop operational excellence initiatives and mobility solutions across car rental and premium mobility services. I collaborated with Product and Engineering on an integrated rental platform and built WhatsApp automation and chatbot solutions for customer support.

At Uber Technologies Inc. in Qatar, I launched Uber Taxi with Karwa – Mowasalat and expanded Uber Black with premium vehicles. I also coordinated data analytics for Qatar operations using SQL, G-Suite, and Looker, and helped relaunch Hamad International Airport operations.

At Trella, I built a customer experience model and launched a central analytics dashboard using SQL, GSuite, and Looker Studio. Earlier at Uber Technologies Inc. in Pakistan, I worked on support automation and introduced new support modalities, including kiosks, appointments, and virtual support.

Experience

Work history, roles, and key accomplishments

Current

Mobility Consultant

Current

Q-Mobility

Sep 2025 - Present (1 year 2 months)

Developed and implemented operational excellence initiatives and mobility solutions, including scaling ride-hailing, securing B2B partnerships, and launching premium services.

Operational Excellence Process Optimization Fleet Management B2B Partnerships Product Development WhatsApp Automation

Chatbot Solutions

Upselling Pricing Strategy KPI Reporting Performance Dashboards

Key Account Manager

Uber Technologies Inc.

Jan 2024 - Aug 2025 (1 year 7 months)

Acted as the strategic, analytical and implementation arm of Uber operations team in Qatar, spearheading fleet onshoring, strategic partnerships, and operational improvements.

Strategic Partnerships Fleet Management Operational Excellence Data Analysis SQL Google Workspace Looker Competitive Intelligence Product Management CRM Account Management Marketplace Management

Control Tower Manager

Trella

Jan 2023 - Jan 2024 (1 year)

Built a CX model for customer-centric culture and drive business growth by delivering exceptional experience, including developing KPIs, incident management, and analytics dashboards.

Customer Experience KPI development Incident Management RACI Risk Assessment Data Analysis SQL Google Workspace Looker Team Building Process Improvement

Senior Ops Lead

Trella

Jan 2022 - Jan 2023 (1 year)

Created a 24x7 region-based LiveOps operational model, redesigned KPIs, and implemented automated self-service solutions to enhance customer and vendor satisfaction.

LiveOps

KPI Redesign

OKRs Customer Satisfaction Vendor Management Automation Multichannel Support Process Improvement Team Leadership

CommOps Teamlead

Uber Technologies Inc.

Jan 2019 - Jan 2022 (3 years)

Worked on automation of customer support channels, delivered high performance in MEA region, and implemented new support modalities to optimize cost and engagement.

Automation

Customer Support

KPI Improvement

NPS CSAT AHT FCR Process Optimization Team Leadership

Product and Ops

Quality Specialist

Uber Technologies Inc.

Jan 2018 - Jan 2019 (1 year)

Recruited, trained, and led a nationwide team of quality agents, responsible for audit targets and publishing newsletters.

Quality Assurance Team Leadership Training Audit Project Management

CommOps GL Expert

Uber Technologies Inc.

Jan 2017 - Jan 2018 (1 year)

Delivered support to HVD and worked with insight generation team, built and implemented nationwide training content, and launched operations in new cities.

Customer Support

Training Content Development

Operations Launch