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mohammed majid

@mohammedmajid1

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Operations Executive with 9+ years in GCC telecom operations, service delivery, and key account management.

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What I'm looking for

I’m looking for an operations role where I can drive telecom service delivery excellence, ensure SLA compliance, and improve workflows through accurate reporting and cross-team coordination, while delivering strong customer service and operational reliability.

I’m a results-driven Operations Executive with 9+ years of GCC experience in telecom operations, service delivery coordination, and key account management. I focus on dependable SLA adherence, clear documentation, and cross-functional alignment to keep customers moving forward.

In my recent role at Noon E-Commerce, I supervised daily workforce operations, monitored attendance and productivity against SOPs, and handled escalations to maintain uninterrupted workflow. I also managed workforce deployment records and HR documentation with high data accuracy, while supporting onboarding, engagement follow-ups, and asset allocation through to employee separation.

Previously at Etisalat Telecommunication, I managed enterprise and government B2B accounts by processing orders and coordinating service provisioning through CRM systems. I monitored service requests and customer tickets for timely closure within SLA timelines, resolved complaints through internal coordination, and produced daily/weekly/monthly operational reports for management review.

Earlier experience across HKCS (Etisalat channel partner) and customer care roles strengthened my end-to-end operational mindset—quotations, invoices, sales orders, customer documentation, and issue resolution. I’m committed to continuous process improvement, accurate reporting, and customer-first operations that translate into measurable satisfaction and efficiency.

Experience

Work history, roles, and key accomplishments

Operations Specialist (People Lead)

Noon E-Commerce

Sep 2024 - Jun 2025 (9 months)

Supervised daily workforce operations, monitoring attendance and compliance with operational SOPs while managing escalations to maintain uninterrupted workflow. Supported onboarding and workforce planning, maintained accurate deployment/attendance records, and improved coordination through regular engagement follow-ups.

Workforce Operations Attendance & SOP Compliance Workforce Planning Operational Reporting Onboarding coordination Data Management

Key Account Manager (Enterprise)

Etisalat Telecommunication

Nov 2019 - May 2024 (4 years 6 months)

Managed enterprise and government B2B telecom service requests using CRM systems, including mobile connections, internet services, leased lines, and other enterprise telecom solutions. Monitored tickets and service requests to close within SLA, handled complaints and escalations through cross-functional coordination, and produced daily to monthly operational reports.

B2B Operations CRM Systems SLA Ticket Management Escalation Handling Operational Reporting

Business Sales Support Coordinator

HKCS – Etisalat Channel Partner

Oct 2015 - Sep 2019 (3 years 11 months)

Coordinated with sales teams and customers on telecom orders and service requests, ensuring timely operational updates and follow-through. Processed quotations, invoices, and sales orders, maintained CRM records, supported service activation/delivery/payment follow-ups, and coordinated with logistics/technical/operations teams to complete deliveries and address issues.

CRM Data Management Sales Order Processing Sales Reporting Cross functional Coordination

Customer Care Executive

Magus Technology Solution

Nov 2012 - Oct 2014 (1 year 11 months)

Handled customer calls, emails, and support requests, assisting with technical issues, product information, and account-related inquiries. Resolved customer complaints and supported order handling and customer account management while maintaining clear communication to ensure timely issue resolution.

Customer Support Complaint Resolution Order Management Customer Communications Product Support Customer Satisfaction