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Makram Khaddaj

@makramkhaddaj

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Operations Manager at Hungry Wolf, overseeing daily order fulfillment and coaching an eight-person team.

Qatar

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What I'm looking for

I'm seeking to leverage my operational leadership and client management expertise to deliver operational excellence, client satisfaction, and scalable business growth.

At Hungry Wolf, I direct daily operations with an eight-person team, coordinate supplier purchasing, and oversee order fulfillment from request through handover. I also review weekly operations and sales reports to inform staffing, purchasing, and workflow decisions.

At Flavuri, I oversaw operations for an F&B business, coordinating orders, logistics, purchasing, marketing, and administration. I organized delivery schedules and handovers across 40 daily customer orders and managed client communication from inquiry through delivery.

At Qatar Airways | Louis Vuitton Lounge, I supported 60 priority clients daily, coordinated VIP invitations and appointments, and facilitated executive meetings with confidentiality. I tracked client feedback and worked with sales, account, and service teams to ensure reliable handovers.

At Sheraton Grand Doha, I supervised shift teams in a 420-unit operation supporting 500 daily client interactions. Earlier, at Ecoline Services and Phoenicia Hotel, I coordinated logistics, inventory, staffing, and operational reporting.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Hungry Wolf

Oct 2025 - Present (1 year)

Directed and led 8 employees across daily operations, maintaining service consistency during peak workloads. Analyzed weekly operations and sales reports, enabling timely staffing, purchasing, and workflow decisions.

Operations Management Team Supervision Workforce Scheduling Supplier Management Order Fulfilment Client Relations Compliance Monitoring Reporting

Operations Manager

Flavuri

Jul 2024 - Oct 2025 (1 year 3 months)

Oversaw operations for a food and beverage business, coordinating orders, logistics, purchasing, marketing, and administration. Supervised 3 employees across service and fulfillment, maintaining accountability and dependable coverage.

Operations Management Logistics Coordination Supplier Management Marketing Customer Service Team Supervision Order Fulfilment

Operations & Relations Executive

Qatar Airways | Louis Vuitton Lounge

Jul 2023 - Jun 2024 (11 months)

Supported 60 priority clients daily, ensuring discreet communication and dependable follow-up across requests. Coordinated VIP invitations and appointments, sharing required details before confirmed client engagements.

Client Relations VIP Management Communication Skills Problem Solving Confidentiality Stakeholder Management

Operations Supervisor

Sheraton Grand Doha

Dec 2021 - Jun 2023 (1 year 6 months)

Supervised 5 employees per shift in a 420-unit operation, supporting 500 high-volume client interactions daily. Directed booking, onboarding, departure, and support workflows, maintaining above 70% capacity consistently.

Operations Supervision Team Leadership Booking Management Customer Service Compliance Training Scheduling

Operations Coordinator

Ecoline Services

Mar 2021 - Nov 2021 (8 months)

Coordinated logistics across 16 client accounts, ensuring staff and supplies reached assigned locations on time. Supervised 3 operations and stock assistants across inventory, delivery, audit, and client-support daily activities.

Logistics Coordination Inventory Management Account Management Team Supervision Reporting Problem Solving

Operations Coordinator

Phoenicia Hotel

Jul 2018 - Feb 2021 (2 years 7 months)

Supervised and led 5 employees, coordinating assignments, resources, quality checks, and progress reporting. Organized work plans and task allocation, ensuring coverage across areas and maintaining balanced assignments.

Operations Coordination Team Supervision Resource Management Reporting Quality Assurance Collaboration