Usman Ghouri

Managed end-to-end daily operations of Chat Support and Outbound teams, driving performance on CSAT, quality, SLAs, and efficiency metrics. Coached and trained team members, resolved escalations, and partnered cross-functionally to improve customer experience.

Identified and acquired potential clients for investment opportunities through independent outreach and networking. Conducted meetings and follow-ups to convert prospects into long-term clients, coordinating with internal teams to achieve acquisition targets.

Planned and delivered lessons, assessed student performance, and provided academic support. Managed classroom activities and maintained a positive learning environment.

Handled inbound customer service and outbound telemarketing calls for international clients in the USA, UK, and Canada. Supported campaigns across Mobility, Energy, Medicare & Medicaid, and Final Expense Insurance sectors.

Worked with international clients in the USA, UK, and Canada, handling inbound customer service and outbound telemarketing calls. Supported campaigns across Mobility, Energy, Medicare & Medicaid, and Final Expense Insurance sectors.

Handled inbound customer service and outbound telemarketing calls for international clients in the USA, UK, and Canada. Supported campaigns across Mobility, Energy, Medicare & Medicaid, and Final Expense Insurance sectors, generating leads and converting sales.

Planned and delivered lessons, assessed student performance, and provided academic support. Managed classroom activities and maintained a positive learning environment.

Provided academic support and tutoring to students, planning lessons and assessing performance.

Planned and delivered lessons, assessed student performance, and provided academic support. Managed classroom activities and maintained a positive learning environment.

Promoted clothing products, assisted customers in product selection, and contributed to achieving sales targets and customer satisfaction.

Contacted USA-based decision-makers, introduced legal service solutions, qualified potential clients, and scheduled appointments for the sales team.

Pursued a BS (Hons) in Accounting and Finance from 2019 to 2024.

Completed Intermediate in Computer Science (ICS) from 2017 to 2019.

Completed Matriculation in Biology from 2015 to 2017.