Usman Baig

I am a dynamic and dedicated customer service specialist with a strong background in customer support and e-commerce management. Currently, I am enhancing my technical abilities through web development, which complements my extensive experience in managing customer inquiries and resolving issues across multiple platforms.

At PLANLAB Solutions, I progressed from a Customer Service Representative to Team Lead, where I managed customer inquiries and resolved issues using tools like Zendesk and Gorgias. My role involved working with advanced technologies, including Kärcher and Relay Robots, ensuring smooth operations and customer satisfaction. I also provided logistics and order fulfillment support, optimizing processes to enhance efficiency.

Previously, I worked at Pakistan Telecommunication Company Ltd. (PTCL) as a Customer Support Representative, where I ensured high customer satisfaction by resolving technical issues. My experience as a Store Supervisor at Style Textile (Pvt.) Ltd. further honed my management skills, overseeing store operations and inventory for major brands. I am committed to delivering exceptional service and continuously improving my skills.