At TalkAgent, I provided email and live chat support for international eCommerce brands and customer service campaigns. I handled inquiries, order processing, refunds, replacements, and shipment tracking.
I resolved customer escalations using Zendesk, Freshdesk, and Gorgias, and processed Shopify orders while coordinating shipping through ShipStation and AfterShip. I also handled payment-related inquiries with Braintree.
At TalkAgent, I served as Shift Incharge, supporting daily team operations and mentoring new team members. I also assisted as Project Coordinator, coordinating customer support projects and collaborating with cross-functional teams. At Mindbridge, I handled email inquiries about account updates, order cancellations, subscriptions, refunds, and billing.
