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Світлана UserU
Open to opportunities

Світлана User

@user583

VIP Account Manager at Upstars handling account, payment, promotion, and verification requests with personalized customer support.

Ukraine
Message

What I'm looking for

I’m looking for remote work and am open to performance-based growth.

At Upstars, I handle individual account, payment, promotion, and verification requests as a VIP Account Manager. I work through sensitive and complex cases, coordinate with internal teams, and follow up with customers.

Previously, I managed VIP accounts at Magnetics, analyzing client profiles and behavior to identify opportunities for personalized service and revenue growth. I also supported customers through live chat, email, and WhatsApp at NDA, and managed customer conversations through Instagram Direct.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

LU

Lesya Ukrainka Volyn National University

Bachelor's Degree, Accounting & Taxation

2017 - 2021

Bachelor's Degree in Accounting & Taxation from Lesya Ukrainka Volyn National University, completed in 2021.

Tech stack

Software and tools used professionally

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