Open to opportunities

Світлана User

@user583

VIP Account Manager at Upstars handling account, payment, promotion, and verification requests with personalized customer support.

Ukraine

Message

What I'm looking for

I’m looking for remote work and am open to performance-based growth.

At Upstars, I handle individual account, payment, promotion, and verification requests as a VIP Account Manager. I work through sensitive and complex cases, coordinate with internal teams, and follow up with customers.

Previously, I managed VIP accounts at Magnetics, analyzing client profiles and behavior to identify opportunities for personalized service and revenue growth. I also supported customers through live chat, email, and WhatsApp at NDA, and managed customer conversations through Instagram Direct.

Experience

Work history, roles, and key accomplishments

Current

VIP Account Manager

Current

Upstars

Jan 2025 - Present (1 year 8 months)

Handle individual requests related to accounts, payments, promotions and verification. Build positive customer relationships through clear, attentive and solution-focused communication.

VIP Communication Customer Service Account Management Problem Solving Fast Written Communication Attention To Detail SoftSwiss Jira Slack Microsoft Teams Confluence

Instagram Account Manager

Upstars

Jan 2024 - Jan 2025 (1 year)

Managed customer conversations through Instagram Direct and helped clients choose suitable services and products. Worked with warm leads by answering questions, following up, and encouraging clients to return to the conversation.

Customer Service Account Management Follow ups Fast Written Communication Instagram

VIP Account Manager

Magnetics

Jun 2023 - Jan 2024 (7 months)

Analyzed VIP client profiles and behavior to identify opportunities for personalized service enhancements and revenue growth. Consistently achieved and exceeded key performance indicators through proactive client engagement and high-quality service delivery.