Kiana User
@kianauser2
I resolve customer issues and coordinate client workflows across support, administration, and virtual assistance.
UkraineWhat I'm looking for
At Soft2Bet, I supported customers through live chat, email, and phone, resolving account, payment, withdrawal, KYC, login, and technical issues while maintaining accurate CRM records.
As a freelancer, I've managed client and internal communication, coordinated workflows and tasks, maintained reports and documentation, and provided administrative support. I've also managed calendars, travel, Google Workspace files, research, and follow-ups in English-speaking environments.
Experience
Work history, roles, and key accomplishments
Freelancer
Freelancer
Jan 2026 - Present (7 months)
Managed day-to-day communication with clients and internal teams, coordinated workflows, assigned and monitored tasks, and ensured projects were completed on time. Maintained documentation and reports, resolved operational issues, and streamlined internal processes.
Customer Support Direct Manager
Soft2Bet
Sep 2025 - Jun 2026 (9 months)
Provided customer support via live chat, email, and phone, assisting with account management, payments, and KYC verification. Resolved technical and account-related inquiries and collaborated with internal teams to ensure timely issue resolution.
Virtual Assistant
Freelancer
May 2024 - May 2025 (1 year)
Managed calendars and coordinated appointments using Google Calendar, organized documents and maintained shared files in Google Drive, and created Google Sheets for tracking tasks and reporting. Communicated with clients and team members via Slack and ClickUp, and assisted with travel arrangements and research.
Education
Degrees, certifications, and relevant coursework
Kiana hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
UkraineAuthorized to work in
Job categories
Skills
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