As a Customer Support Specialist for an International iGaming operator (NDA), I handled high-volume live chat, reviewing account and transaction histories to resolve player requests. I guided players through payments, verification, bonuses, and account security, and escalated suspicious activity and exceptional cases according to procedure.
I investigated payment issues with the Payments team, reported technical bugs with reproduction steps, and prepared handovers for unresolved or critical cases. I also contributed to the knowledge base by updating macros, templates, and FAQ articles.
