Open to opportunities

Emmanuel Godliness

@emmanuelgodliness

Message

Customer Service Representative focused on sales support, VIP chat, and CRM-driven problem solving.

Ukraine

Message

What I'm looking for

I’m looking for a customer-focused role where I can use CRM and remote support skills to solve issues quickly, communicate professionally, and contribute to sales or VIP account success through reliable follow-ups and clear problem resolution.

I’m a Customer Service Representative with an extensive track record in demanding sales and account management environments. I’ve handled VIP live chat support, verified customer accounts and documents, and resolved technical and transaction issues while following responsible gaming rules. I’m known for being a strong communicator and problem solver with the discipline to work effectively in remote, fast-paced settings.

I also bring business development and customer-facing sales strength, including reaching decision-makers for qualified leads, booking sales meetings, presenting marketing solutions, and managing CRM activity. In customer and operations roles, I’ve supported end-to-end service delivery—conducting 150+ phone and video consultations, keeping CRM records accurate, and coordinating transportation dispatch using communication tools and GPS tracking. I consistently align customer needs with clear next steps to maximize satisfaction and outcomes.

Experience

Work history, roles, and key accomplishments

Lead Generation & BizDev Manager

KOBRA TikTok Agency

Jan 2026 - May 2026 (4 months)

Reached out to decision-makers at casino and iGaming brands to introduce agency services and generate qualified leads. Booked sales meetings and managed lead and sales activity in CRM while maintaining client follow-ups.

CRM Systems Problem Solving

VIP Support Specialist Chat Manager

Gamicorp Gaming and Betting Company

Jan 2024 - Sep 2025 (1 year 8 months)

Handled live chat support for VIP customers, responding to account, payment, and gameplay questions. Verified customer documents and resolved technical and transaction issues in line with company policies and responsible gaming rules.

CRM Systems Problem Solving Live Chat

Sales Manager

Musk Construction

Mar 2023 - Dec 2023 (9 months)

Communicated customer needs to the engineering team to help ensure project requirements were met. Managed CRM records, prepared proposals on time, and conducted 150+ phone and video consultations to explain pricing and procedures.

CRM Systems Telephone Skills Time Management Problem Solving Microsoft Office

Customer Support Representative

GroundCo

Oct 2022 - Feb 2023 (4 months)

Resolved customer inquiries via phone, email, and chat by providing accurate product/service guidance and step-by-step troubleshooting. Documented interactions and worked with internal teams to escalate complex issues for timely resolution.

CRM Systems Problem Solving Time Management Remote Work Discipline Live Chat

Logistic Manager

SwiftLine Transport Services

Jan 2021 - Jul 2022 (1 year 6 months)

Scheduled and dispatched drivers, monitored vehicle movements, and updated customers on shipment status. Coordinated emergency schedule changes, resolved delivery issues, and maintained dispatch logs and route documentation.

Shipping and Receiving Problem Solving Time Management Data Entry Remote Work Discipline