Oleksandra Yehorova
@oleksandrayehorova
I manage client accounts, onboarding, KYC verification, and payment operations to strengthen retention and service quality.
UkraineWhat I'm looking for
I manage client accounts and support operations, handling high-priority requests, user onboarding, and long-term partner relationships.
In my current account and support management work, I oversee document checks, KYC verification, payment transactions, and wire transfer monitoring. I also resolve disputes and connect clients with technical teams to keep service delivery consistent.
Previously, at Vitasan in Odesa, I managed front-desk operations, complex appointment schedules, doctor calendars, cash operations, and patient communications.
I use CRM systems, Trello, IP telephony, Google Workspace, Excel, Canva, and AI workflow automation to organize processes and improve customer service.
Experience
Work history, roles, and key accomplishments
Account Manager / Support Manager
Odesa, Ukraine
Jun 2023 - Present (3 years 3 months)
Delivered end-to-end account management, handled high-priority client requests, and conducted seamless user onboarding to boost retention. Managed full-cycle operations including document checks, user verification (KYC), payment transaction oversight, and wire transfer monitoring.
Dental Clinic Administrator
Vitasan
Jan 2021 - Dec 2023 (2 years 11 months)
Managed daily front-desk operations, oversaw complex appointment schedules, and ensured superior patient experience. Coordinated communications, managed doctor schedules, handled cash operations, and maintained precise internal records.
Education
Degrees, certifications, and relevant coursework
Odesa National Academy of Food Technologies
Bachelor's Degree, Hotel and Restaurant Business
2017 - 2021
Bachelor's degree in Hotel and Restaurant Business from Odesa National Academy of Food Technologies, completed in 2021.
Tech stack
Software and tools used professionally
Availability
Location
UkraineAuthorized to work in
Salary expectations
Job categories
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