Ursula May

I am a resourceful, multi-skilled professional with extensive experience in customer service, live chat, quality moderation, social media assistance and facilities/security administration. I thrive in remote environments, deliver clear stakeholder communication, and enjoy developing systems that improve processes and outcomes.

My track record includes award recognition, rapid process improvements and measurable business impact—such as compiling SOPs to clear a four-year backlog, transferring over 12,000 biometric users between databases, and increasing departmental monthly income substantially. I bring coaching, training, procurement and budget forecasting skills to roles that value creativity, operational rigor and continuous improvement.