Open to opportunities

Samukelo Bukhosini

@samukelobukhosini

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Enthusiastic professional with 5 years in customer service operations.

South Africa

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What I'm looking for

I seek a role that values teamwork and offers opportunities for growth.

I am an enthusiastic individual with a strong background in overseeing a wide variety of operational responsibilities. With 5 years of experience in the customer service sector within the Business Process Outsourcing industry, I have honed my skills in managing customer interactions and ensuring satisfaction. My expertise includes handling a large volume of incoming safety issues and ensuring compliance with safety policies, demonstrating my commitment to maintaining high standards in service delivery.

Throughout my career, I have taken on roles that required strong organizational and multitasking abilities. As a Subject Matter Expert at CapabilityBPO, I supported operational floors by managing team workloads and providing detailed feedback on performance. My educational background, including a National Diploma in Media Studies from the University of Zululand, complements my practical experience and equips me with the necessary skills to excel in dynamic environments.

Experience

Work history, roles, and key accomplishments

Safety Agent/Social Media Content Moderator

Majorel/Teleperformance Kenya

Jan 2023 - Dec 2025 (2 years 11 months)

Handled a large volume of incoming safety issues, ensuring timely resolution and compliance with safety policies for over 25 reported users. Investigated and reported identified issues, while continuously monitoring posts, comments, images, and videos for adherence to guidelines.

Compliance Content Moderation Data Analysis Reporting Communication

Subject Matter Expert

CapabilityBPO

Jan 2021 - Dec 2023 (2 years 11 months)

Provided crucial support to the operational floor, including nesting and training activities. Successfully managed and organized the team's workload, offering detailed feedback based on floor walk observations to enhance performance.

Team Management Training Support Operations Workflow Management Customer Service Organizational Skills

Administrative Assistance

Indlalifa Trading Company PTY LTD

Jan 2020 - Dec 2021 (1 year 11 months)

Managed all office correspondence, including emails, letters, memos, and reports, ensuring efficient communication flow. Organized and maintained both physical and digital records, performing accurate data entry and assisting with financial and procurement tracking.

Data Entry Procurement Microsoft Office Suite

Education

Degrees, certifications, and relevant coursework

University of Zululand

National Diploma, Media Studies

Obtained a National Diploma in Media Studies, gaining foundational knowledge in various media aspects. This program equipped me with essential skills relevant to the media industry.