Open to opportunities

IT'S NORMAN_SA

@itsnorman_sa

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Remote-savvy customer service and social media specialist driving measurable engagement.

South Africa

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What I'm looking for

I seek a remote role focused on client-facing operations or social media where I can grow, contribute measurable engagement, and streamline workflows.

I am a results-driven professional with three years' hands-on experience in customer service, dropshipping operations, and social media management. I manage high client volumes, organize workflows, and deliver high-quality results under pressure using strong IT skills and rapid adaptability.

As an online business owner and manager, I created social content that reached up to 500,000 views on Instagram, 33,000 views on YouTube, and 20,000 views on TikTok, while implementing client-guidance strategies that supported conversions and satisfaction. I am proficient with Microsoft Office and Google Workspace and have foundational programming knowledge in C++, Python, and HTML, with ongoing learning in JavaScript.

I seek a remote role where I can apply my organizational, communication, and technical expertise to support teams and scale client-facing operations, bringing a fast-learning mindset and a focus on measurable results.

Experience

Work history, roles, and key accomplishments

Online Business Owner & Manager

Self Employed

Jan 2021 - Dec 2023 (2 years 11 months)

Managed a dropshipping business and client operations, organizing orders and workflows while delivering high-quality customer support for up to 100 clients per day and driving social content that reached up to 500k views.