Open to opportunities

IT'S NORMAN_SA

@itsnorman_sa

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Remote-savvy customer service and social media specialist driving measurable engagement.

South Africa

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What I'm looking for

I seek a remote role focused on client-facing operations or social media where I can grow, contribute measurable engagement, and streamline workflows.

I am a results-driven professional with three years' hands-on experience in customer service, dropshipping operations, and social media management. I manage high client volumes, organize workflows, and deliver high-quality results under pressure using strong IT skills and rapid adaptability.

As an online business owner and manager, I created social content that reached up to 500,000 views on Instagram, 33,000 views on YouTube, and 20,000 views on TikTok, while implementing client-guidance strategies that supported conversions and satisfaction. I am proficient with Microsoft Office and Google Workspace and have foundational programming knowledge in C++, Python, and HTML, with ongoing learning in JavaScript.

I seek a remote role where I can apply my organizational, communication, and technical expertise to support teams and scale client-facing operations, bringing a fast-learning mindset and a focus on measurable results.

Experience

Work history, roles, and key accomplishments

Online Business Owner & Manager

Self Employed

Jan 2021 - Dec 2023 (2 years 11 months)

Managed a dropshipping business and client operations, organizing orders and workflows while delivering high-quality customer support for up to 100 clients per day and driving social content that reached up to 500k views.

Customer Service Dropshipping Social Media Marketing Content Creation Client Management Google Workspace Microsoft Office