GSgaborone samuel
@gaboronesamuel
Experienced administrative professional with a strong customer service background.
South AfricaWhat I'm looking for
I am an experienced administrative professional with over 5 years in various work fields, including 3 years as a virtual assistant in customer support. My ability to work effectively in both team settings and independently has allowed me to excel in fast-paced environments, consistently meeting deadlines and responding well to pressure.
Throughout my career, I have developed a strong skill set in data capturing, CRM systems, and customer service. Notably, I managed to improve my call ticket success rate turnover by over 90% in the Johannesburg East region in 2023, earning the Efficiency Champion Award at Nashua South Africa's 50th Anniversary. I am dedicated to delivering high-quality service and maintaining professional relationships with clients and vendors alike.
Experience
Work history, roles, and key accomplishments
Junior IT Technician
Nashua East Rand
Jan 2023 - Jan 2025 (2 years)
Managed inbound and outbound client calls for troubleshooting printer and computer-related maintenance. Delivered high-quality customer service via email support platforms and performed on-site hardware and software updates.
Virtual Assistant Customer Support
Lonerock Construction
Jan 2020 - Jan 2023 (3 years)
Responsible for customer service data capturing and managing CRM services. Engaged customer queries via chat support, calls, or video, ensuring a seamless customer experience.
Customer Service Representative
Rev Transcribers
Jan 2020 - Feb 2020 (1 month)
Responsible for receiving corporate visual/speech data and translating it into understandable text dialogue transcripts, monitored on a time-based deadline.
Control Room Assistant
Amandla Assets Security
Mar 2013 - May 2015 (2 years 2 months)
Accountable for scheduling security officer shifts, monitoring alarm calls, and responding to telephone and email queries, along with various administrative duties.
Education
Degrees, certifications, and relevant coursework
CompTiA
CompTiA+ Certificate, Information Technology
2023 - 2024
Pursuing CompTiA+ Certificate, focusing on IT fundamentals and technical support skills.
Skilltech Solutions
FETC End-User Computing NQF 4 Certificate, Information Technology
2022 - 2022
Completed FETC End-User Computing NQF 4 Certificate, focusing on computer skills and end-user support.
Techtisa Training
FETC Business Administration NQF 4 Certificate, Business Administration
2021 - 2021
Completed FETC Business Administration NQF 4 Certificate, focusing on business principles, administration, and management skills.
Eduwize
FETC Project Management NQF 4 Certificate, Project Management
2020 - 2020
Completed FETC Project Management NQF 4 Certificate, gaining skills in project planning, execution, and management.
Google Student Digital Garage
Fundamentals of Digital Marketing Certificate, Digital Marketing
2020 - 2020
Completed Fundamentals of Digital Marketing Certificate, learning essential digital marketing strategies and tools.
LFP Training
FETC Business Administration NQF 3 Certificate, Business Administration
2017 - 2017
Achieved FETC Business Administration NQF 3 Certificate, enhancing knowledge in business operations and administrative functions.
Queens High School
Matric Grade 12, General Education
2008 - 2012
Completed Matric Grade 12, acquiring foundational knowledge and skills necessary for further education and professional development.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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