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Ungarala Suneel

@ungaralasuneel

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Technical Support Engineer specializing in Linux, AWS, Kubernetes, and observability for high-availability systems.

India

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What I'm looking for

I am seeking a hands-on support or cloud operations role where I can ensure high availability, improve observability, follow ITIL processes, and collaborate with DevOps to reduce incidents and improve reliability.

I am a motivated Technical Support Engineer with hands-on experience maintaining production digital payments systems, focusing on Linux troubleshooting, AWS (EC2, EKS, CloudWatch), and observability tools like Kibana and Grafana.

I have worked as an L1 production support engineer providing 24/7 monitoring, incident response, log analysis, API validation with Postman, database verification, and Kubernetes pod diagnostics to ensure system availability for millions of users.

I document SOPs and RCA, collaborate with DevOps and engineering teams, follow ITIL processes, and continuously improve processes to reduce resolution time and enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

Angel One

Jul 2023 - Present (2 years 4 months)

Provided L1 production support for a real-time digital payments platform, maintaining 24/7 availability and resolving incidents across cloud infrastructure, APIs, databases, and containerized applications to minimize customer impact.