Open to opportunities

Joshua Daniel

@joshuadaniel

Message

I'm a tech support engineer based in India looking for remote jobs

India

Message

What I'm looking for

I am seeking DevOps/platform roles focused on CI/CD, Kubernetes, and IaC in collaborative, reliability-focused teams where I can grow Terraform skills and reduce operational toil.

I am a tech support engineer with over 3 years of experience in the IT industry. I have successfully resolved various technical issues related to software, network, and system performance for clients across different sectors. I have a strong knowledge of IT tools and best practices, as well as excellent communication and problem-solving skills. I hold a bachelor's degree in computer science. I am passionate about learning new technologies and delivering high-quality customer service. Some of my notable achievements include:

- Solved 98% of tech support tickets within the SLA time frame and received positive feedback from customers.

- Received the Employee of the Month award twice for outstanding performance and customer satisfaction.

Provided support and training for Office 365 users and resolved issues related to installations, break fix and configurations

Experience

Work history, roles, and key accomplishments

Current

DevOps / Platform Engineer

Current

Infosys Ltd.

Nov 2024 - Present (1 year 3 months)

L3 production support engineer for enterprise SaaS, performing root cause analysis for tenant-wide incidents and designing internal automation and CI/CD deployment workflows to reduce manual tasks.

Jenkins Docker Kubernetes AWS EC2 Terraform Linux