LRLav kumar Rai
@lavkumarrai
Cloud Support Engineer specializing in AWS, Linux, monitoring, and incident response.
IndiaWhat I'm looking for
I am a Cloud Support Engineer with 2+ years of hands-on experience supporting AWS-based production environments, focusing on monitoring, alerting, and SLA-driven incident management.
I have worked across CloudWatch, EKS, ECS, CI/CD pipelines (Jenkins), and Infrastructure as Code (Terraform, CloudFormation), resolving incidents end-to-end, performing RCA, and supporting 24x7 on-call operations.
I am collaborative, adaptable, and a quick learner with certifications including AWS Certified Solutions Architect – Associate and CCNA, and I have been recognized for proactive monitoring and exceeding SLAs.
Experience
Work history, roles, and key accomplishments
Cloud Support Engineer
BT Group
Jun 2023 - Aug 2025 (2 years 2 months)
Provided 24x7 AWS production support, responding to CloudWatch alarms and SNS notifications to restore services within SLA and documented RCA; supported CI/CD pipelines and basic EKS troubleshooting to improve platform reliability.
Education
Degrees, certifications, and relevant coursework
GUGuru Gobind Singh Indraprastha University
Bachelor of Technology, Electronics and Communication Engineering
2016 - 2020
Grade: 8.00 CGPA
Completed Bachelor of Technology in Electronics and Communication Engineering with a CGPA of 8.00 from Guru Gobind Singh Indraprastha University.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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