Open to opportunities

SURAJ KRISHNA

@surajkrishna

Message

Cloud-focused platform support engineer delivering proactive incident resolution and exceptional customer experiences.

India

Message

What I'm looking for

I’m seeking remote roles in cloud or platform support where I can apply AWS monitoring, incident resolution, and customer-facing troubleshooting while collaborating with engineering to reduce incidents.

I am a Platform Technical Support Specialist and Cloud Support Engineer with 2.5+ years supporting B2B SaaS and enterprise platforms, focused on incident management, log analysis, and AWS monitoring. I deliver customer-facing technical support, perform root cause analysis, and collaborate with engineering teams to resolve production issues.

I have hands-on experience with CloudWatch, REST API troubleshooting using Postman and curl, basic Bash automation, and SQL/RDS troubleshooting. I create documentation and SOPs to reduce repeat incidents and I’m passionate about cloud operations, scalable SaaS platforms, and improving support efficiency.

Experience

Work history, roles, and key accomplishments

Current

Platform Support Engineer

Current

Telebu Communications

Aug 2025 - Present (5 months)

Provide customer-facing technical support for B2B SaaS communication platforms, troubleshoot application and API issues, and monitor system health using AWS CloudWatch to proactively detect and resolve incidents.

AWS Cloudwatch Log Analysis REST APIs Postman CURL BASH Troubleshooting Ticketing Systems

Technical Support Engineer

Tata Consultancy Services

May 2022 - Dec 2024 (2 years 7 months)

Delivered L1/L2 technical support for enterprise banking applications, performed root cause analysis using logs and SQL, and coordinated with engineering to resolve production incidents while ensuring SLA compliance.