umme mariya

I am a customer service professional with five years of experience supporting customers across voice, chat and social media channels. I handle calls, live chats, DMs, comments and WhatsApp queries with efficiency and empathy.

At Plix Life I managed customer interactions across Instagram, Facebook and WhatsApp, conducted routine social media checks for brand consistency and handled chats and calls to resolve issues swiftly. Previously, I worked in inside sales promoting Hyatt Hotel Dining Club memberships and consistently met sales targets through strong communication and relationship management.

I began my career at MedLife International, resolving order, refund, delivery and medicine-availability concerns and ensuring prompt, satisfactory outcomes for customers. I bring dependable conflict-resolution skills, product and service knowledge, and a customer-first ethos to every role.

I am seeking a dynamic role that offers opportunities for career growth where I can contribute to team and company success while continuing to develop my customer support and sales capabilities.