At Trishna Innovations, I develop and maintain ServiceNow ITSM and CSM capabilities across incident, change, problem, knowledge, request, and case management. I build catalog items, scoped applications, customer service portals, Agent Workspace experiences, reports, dashboards, and automated approval workflows.
Previously, I built healthcare, ordering, and eCommerce applications using PHP, Laravel, and MySQL, including appointment scheduling, medication reminders, QR ordering, and Stripe payment integrations. I bring 5+ years of IT experience and hold the ServiceNow Certified System Administrator credential.
