Open to opportunities

saif khan

@saifkhan7

ServiceNow Developer with 4+ years building automations, custom apps, integrations, and secure workflows to boost efficiency and user satisfaction.

India

Message

What I'm looking for

I’m looking for a ServiceNow Developer role where I can build secure workflows and Service Catalog automations, integrate REST APIs, and support production with ITSM best practices—working in an Agile/Scrum environment with room to enhance enterprise ServiceNow applications.

I’m a CSA certified ServiceNow Developer with 4+ years of experience developing and maintaining custom applications and automations. I’ve improved system efficiency, data accuracy, and user satisfaction scores by up to 30%, while strengthening troubleshooting, documentation, and security policies to ensure compliance with industry standards.

I build and enhance ServiceNow solutions across modules like Incident, Problem, Change, Asset Management, CMDB, Knowledge, Request, Service Catalog, and integrations. I’m hands-on with business rules and scripts (Script Includes, UI Policies, UI Actions, Client Scripts, Validations), Access Control Rules (ACL), email notifications, scheduled jobs, workflow configuration, service catalog items (Designer, Record Producers), and CMDB/Discovery with MID-Server—plus I work through the full SDLC using Agile/Scrum and ITIL-aligned ITSM (incident, change, problem) processes.

Experience

Work history, roles, and key accomplishments

Senior Software Engineer

Infinite Computer Solutions

May 2024 - Jan 2026 (1 year 8 months)

Developed and enhanced Avaya’s ServiceNow Service Catalog, workflows, and custom applications, including UI Policies, Client Scripts, UI Actions, and Business Rules to automate and audit processes. Built CMDB/Asset-related capabilities, configured ACLs and email notifications, and delivered REST API integrations for third-party connectivity.

ServiceNow Business Rules Script Includes UI Policies UI Actions Notifications API Integration

Associate Developer

Amvotech Solutions

Jan 2023 - Apr 2024 (1 year 3 months)

Customized ServiceNow for America First Credit Union by creating fields, import sets, and updating business rules and client/UI actions for Incident/Problem/Service Catalog experiences. Configured Flow Designer conditions, access control rules, and performed system audits to maintain data accuracy and compliance.

ServiceNow Incident Customization Import Sets Business Rules UI Actions Flow Designer Access Control

Machine Learning Associate

Amazon

Feb 2020 - Jun 2022 (2 years 4 months)

Worked on Alexa for 4 months, then transitioned to ServiceNow ticketing and development activities. Created custom fields, modules, applications, and configured roles/permissions while applying IT Help Desk and ITIL-aligned service management concepts.

ServiceNow Development Modules Roles And Permissions ITIL Service Management