krishna Vamsi
@krishnavamsi2
ServiceNow developer delivering ITSM and CSM automation, REST integrations, and smarter case workflows.
IndiaWhat I'm looking for
I’m a ServiceNow Developer at TCS (IT Analyst C2), working end-to-end across ServiceNow ITSM and ServiceNow CSM. For FCA Stellantis, I consolidated five legacy Drive It portals into a single Service Portal in the DigitalMe environment.
I designed the new interface using ServiceNow CSM, Service Portal, and UI Builder, then built automated routing with Flow Designer, Client Scripts, and Business Rules. That setup eliminated manual ticket sorting and cut case processing time by 20%.
I’ve also deployed Now Assist for AI-driven case summaries and recommendations, and built REST API integrations to move customer and vehicle data from legacy systems without disrupting daily operations. Previously at Infosys, I deployed 20+ incident and request workflows and redesigned a ServiceNow portal, improving user satisfaction by 40%.
Experience
Work history, roles, and key accomplishments
Consolidated five legacy Drive It regional portals into a single ServiceNow Service Portal within the DigitalMe environment, simplifying how global dealers submit support cases. Designed the new interface using ServiceNow CSM, Service Portal and UI Builder.
Engineered and deployed over 20 automated workflows for Incident and Request Management, reducing manual processing efforts by 30% and increasing process consistency. Spearheaded the redesign of the client's ServiceNow Portal, resulting in a 40% improvement in user satisfaction scores.
Led the optimization of Incident, Problem, and Change Management processes by implementing ITIL best practices, reducing average ticket resolution time by 15%. Developed custom scripts and reports to provide leadership with enhanced visibility into SLA performance.
Education
Degrees, certifications, and relevant coursework
GVP College of Engineering and Technology(A)
Bachelor of Technology, Information Technology
Activities and societies: Actively participated as a member of the college Rotaract Club
Bachelor's degree in Information Technology from GVP College of Engineering and Technology(A).
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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